Privacy Policy

1. 📋 Information We Collect

Personal Information:

• Account Details: Name, date of birth, email address, phone number, residential address
• Identity Verification: Government ID numbers, proof of identity documents (as required by Australian law)
• Financial Information: Bank account details, credit card information (stored securely by our payment processors)
• Lottery Activity: Ticket purchases, game preferences, winning history, spending patterns

Technical Information:

• Device Data: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referring websites
• Location Data: General location (state/territory) for compliance with Australian gambling regulations

2. 🎯 How We Use Your Information

We use your personal information for:

• Service Provision: Processing lottery ticket purchases, managing your account, distributing winnings
• Legal Compliance: Age verification, identity checks, anti-money laundering requirements, taxation reporting
• Customer Support: Responding to inquiries, resolving issues, providing technical support
• Security: Fraud prevention, account security, protecting against unauthorized access
• Responsible Gambling: Monitoring spending patterns, implementing self-exclusion tools, providing support resources
• Marketing: Sending promotional materials (only with your consent), personalizing offers
• Service Improvement: Analyzing usage patterns, developing new features, improving user experience

3. 🔗 Information Disclosure

We may share your information with:

Required Disclosures:

• Government Agencies: Australian Transaction Reports and Analysis Centre (AUSTRAC), Australian Taxation Office (ATO)
• Regulators: Australian Communications and Media Authority (ACMA), state gambling commissions
• Law Enforcement: When required by court order or subpoena

Service Providers:

• Payment Processors: Secure processing of financial transactions
• Technology Partners: Hosting, security, analytics (all Australian-based where possible)
• Identity Verification: Third-party services for age and identity verification
• Support Services: Customer service platforms, responsible gambling support organizations

We do NOT sell your personal information to third parties for marketing purposes.

4. 🔒 Data Storage & Security

Storage Location:

• All personal data is stored on secure servers located within Australia
• We use industry-standard encryption (AES-256) for data at rest
• All data transmission uses SSL/TLS encryption

Security Measures:

• Access Controls: Multi-factor authentication, role-based access, regular access reviews
• Monitoring: 24/7 security monitoring, intrusion detection systems
• Regular Audits: Annual security assessments, penetration testing
• Staff Training: Regular privacy and security training for all employees

Data Retention:

• Account Data: Retained for 7 years after account closure (as required by Australian law)
• Transaction Records: Retained for 7 years for taxation and regulatory compliance
• Marketing Data: Deleted within 30 days of unsubscribing

5. 🍪 Cookies & Tracking Technologies

Essential Cookies:

• Authentication: Keep you logged in securely
• Security: Fraud prevention and account protection
• Preferences: Remember your language and display settings

Optional Cookies (with your consent):

• Analytics: Google Analytics (anonymized data only)
• Marketing: Personalized offers and content
• Social Media: Integration with social platforms

You can manage cookie preferences in your browser settings or through our cookie consent tool.

6. ⚖️ Your Privacy Rights

Under Australian privacy law, you have the right to:

To exercise these rights, contact us at: [email protected]

7. 📧 Marketing Communications

• Consent Required: We only send marketing emails and SMS with your explicit consent
• Easy Unsubscribe: Every marketing message includes a clear unsubscribe option
• Preference Center: Manage your communication preferences in your account settings
• Frequency Limits: We limit promotional messages to a maximum of 3 per week
• Relevant Content: Marketing is tailored to your interests and lottery preferences

8. 🔄 Policy Updates

• Regular Reviews: This policy is reviewed annually or when significant changes occur
• Notice of Changes: Material changes will be communicated via email and website notification
• Version History: Previous versions are available upon request
• Effective Date: Changes take effect 30 days after notification (unless required sooner by law)

9. 📞 Contact Information